Customer Care Executive with German. Dublin

28 Sep 2016
26 Oct 2016
Gisele Graciutti
Job Type
You will be working for one of Ireland's longest established and best known Incoming Tours operators.
With over 130 permanent staff and with overseas representatives in ten key markets, our client is recognized as the market leader within our sector.

Position: Customer Care Executive with German

Main Responsibilities:

*The Account Handling/Customer Services function for Ireland and for some group files for Scotland and the rest of the UK as required within the German Speaking Groups Department - key to this is to ensure that client group operations requirements for the department operate smoothly and in a timely fashion.
*Responsibility for operating the Department's 24 hour emergency phone number on a rotational basis; shared with other Customer Care staff members from the German Speaking Groups Department.
*Any agreed sales and marketing activities, either in Ireland or in the overseas market place.
*Supervision of any staff/trainees assigned to the area.
*Any other duties as assigned from time to time by your Manager or Director

Your Profile:

*Very good knowledge of MS Office
*Fluency in German required (oral & written)
*Good knowledge of the Irish and Scottish tourism industry products a distinct advantage
*Excellent organisational skills with good attention to detail
*Excellent customer care and communication skills
*Team player able to work in a busy environment

Send me your most updated CV at and I will gladly contact you to provide more information.