Technical Service Advisor

Recruiter
Undisclosed Company
Location
Belfast, County Antrim
Salary
£7 - £8 per hour + Paid Holidays, pension
Posted
28 Sep 2016
Closes
26 Oct 2016
Ref
BS0772
Contact
Manpower UK
Sector
IT
Job Type
Contract
Hours
Full-time
Our client a Global IT Outsourcing Corporation that prides itself on innovation, requires Technical Support Advisers to join their team.

Our client has been working with high profile global brands providing IT and customer service solutions for over 25 years. Due to recent business expansion we require experienced Technical Support Advisers to join their dynamic professional team on a full time basis to represent a UK electronics retailer.

Successful applicants will be responsible for the following:

Providing telephone/email/chat, online, social media and remote technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
Answering questions about installation, operation, configuration, customisation, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies subscription entitlement, etc).
Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documenting problems in the support solution database for diagnostics and solution implementation.
Maintaining and logging all customer contacts and follow quality methodologies as set by the business process owners.

Applicants must have the following qualifications and experience:

Degree in relevant subject area such as IT and 6 months customer experience
OR
HND/ Diploma in IT studies and 1 years customer service experience
OR
Minimum 1-2 years of working experience in a hard-core technical support environment with focus on consumer and/or SMB end-user support.
you must hold selling skills, and have the ability to showcase overall value proposition of technical support subscriptions to a customer using FAB features, advantages & benefit's model
Experience in handling frontline customer on issues related to PC's (desktop & laptops), Operating system including complete Windows range, Printers & Peripherals, Routers & networking.
Strong acumen in customer service skills, principles & practices with excellent communication skills.
Confident with technology, understands and comprehends technical terms, possess a knack for technical advancements, keeps himself/herself updated and sound.
Proven skill & experience in diverse knowledge platforms including applications, operating systems & hardware.
Exposure to consumer smart devices including phones, platforms & handhelds
Relevant technical certifications if any, preferred.

Applicants should be in a position to start ASAP.

If you feel this is the job role for you, please submit your CV and a team member will be in touch with you

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