B2B Customer Support Specialist role. Apply now!

1 day left

30 Sep 2016
28 Oct 2016
Gisele Graciutti
Job Type
You will be working for an enterprise resource planning software that incorporates the key business functions of an organization.

Business Processes included in the company include Operations (Sales & Distribution, Materials Management, Production Planning, Logistics Execution, and Quality Management), Financials (Financial Accounting, Management Accounting, Financial Supply Chain Management) and Human Capital Management (Payroll, e-Recruiting).

Customer Success Manager = deliver ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction.

Key Tasks:

-Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs
-Understand Key elements of the customer's environment
-Facilitate customer meeting and reviews
-Engage cross-functional resources both internally and with customer organizations to align on problem solving activities
-Meet customer expectations by anticipating and helping in the resolution of their issues
-Collaborate with internal team by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc.

Your Profile:

-Excellent English language skills, written and verbal. Additional languages are an advantage
-Customer orientation and focus on quality
-Excellent communication and presentation skills
-Ability to learn and assimilate information quickly
-Excellent IT skills

Send me your most updated CV at Gisele.Graciutti@manpower.ie and I will gladly contact you to provide more detailed information about this position.

Apply for B2B Customer Support Specialist role. Apply now!

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