B2B Customer Support Specialist role. Apply now!

Location
Ireland
Salary
Negotiable
Posted
30 Sep 2016
Closes
28 Oct 2016
Ref
csm-en
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
You will be working for an enterprise resource planning software that incorporates the key business functions of an organization.

Business Processes included in the company include Operations (Sales & Distribution, Materials Management, Production Planning, Logistics Execution, and Quality Management), Financials (Financial Accounting, Management Accounting, Financial Supply Chain Management) and Human Capital Management (Payroll, e-Recruiting).


Position:
Customer Success Manager = deliver ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction.


Key Tasks:

-Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs
-Understand Key elements of the customer's environment
-Facilitate customer meeting and reviews
-Engage cross-functional resources both internally and with customer organizations to align on problem solving activities
-Meet customer expectations by anticipating and helping in the resolution of their issues
-Collaborate with internal team by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc.



Your Profile:

-Excellent English language skills, written and verbal. Additional languages are an advantage
-Customer orientation and focus on quality
-Excellent communication and presentation skills
-Ability to learn and assimilate information quickly
-Excellent IT skills



Send me your most updated CV at Gisele.Graciutti@manpower.ie and I will gladly contact you to provide more detailed information about this position.