Accounts Receivable / Global Collections

Dublin, Dublin West
EUR27000 - EUR30000 per annum
03 Oct 2016
31 Oct 2016
Paula Domingues Rocha
Job Type
Accounts Receivable / Global Collections

11 months contract (possibility of extension)
Location: Leixlip

This customer delivery position manages the customer lifecycle and collection process (if applicable). The Customer Account Specialist (CAS) monitors, reports, document and resolve payment deviations (payment delays). The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. The CAS will be responsible for meeting the company's AR targets, the role will work very closely with the customer's accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.


Deliver customer experience within the lifecycle processes

oService requests of customers through different access channels (email, phone, post, customer portal)
oBuild and maintain strong internal and external customer relationships.
oDemonstrate understanding of customer infrastructure, processes, and key customer contacts
oSupport Total Customer Experience

Collection & Delinquency Management

oPrepare monthly collection strategies and establish action plan to meet/exceed metrics
oReport progress during AR review meetings and effectively forecast month-end metric results
oManage collection balances per Customer
oTarget Open A/R > 30, 60, 90,180 days
oEnsure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures
oDocument all collection activities in required applications


oCommunicate/escalate to CRM / PRM any customer changes quickly, consistently and effectively
oCollaborate and engage with team members providing valuable input for customer projects/solutions
oMay act as a team or project leader validating deliverables and team decision making processes
oProvides guidance and leadership to all colleagues
oProficient and compliant to internal processes and policies
oDemonstrate sound judgment, prompt follow-up, and timely escalations
oEscalate disputes and non-responsiveness effectively and timely
oProactive interaction and collaboration with various internal and external stakeholders (Outsourcing)


*Strong verbal skills resulting in successful collection of fees and timely management of returns
*Working knowledge of the field of Customer experience relations
*Demonstrate verbal and written communication and customer service skills
*Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)
*Effective organization, time management, prioritization, follow-up and execution skills
*Effective problem solving and issue resolution skills
*Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole


*First-level university degree or equivalent experience
*1-2 years related experience in a customer service position
*Collection experience preferred or relevant experience (financial, customer service/customer delivery)

We are arranging interviews with the hiring manager.

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