DocuCare Site Engineer
Role: On Site IT SERVICE DESK 2ND LEVEL SUPPORT ASSISTANT
Working time: Monday - Friday, 09.00 - 17.30
This role will suit an immediate starter or someone who can be available within 4 weeks who is looking to gain some valuable experience working for a great company.
Key Responsibilities for a Managed Print Services Operator.
-To replace consumable items of Multi-Function Device Printer / scanners as routine task on a daily basis.
-Responsible for maintain stock levels of consumable via escalation and audit processes.
-Management of the onsite Eco Box recycling process for the Client.
-To receive any incident reports from the Help Desk and to manage the process through to resolution and close down.
-Call management and priority setting for devices in front line clinical areas will be essential
-To undertake first line maintenance on MFD`s and printers where possible.
-To be first point of contact for escalation of incidents.
-To liaise with the Account Service Delivery Manager to support data reporting presented to the Client on a scheduled basis in line with account review meetings.
-To build a positive relationship with all staff and customers in all departments.
-To assist with other tasks and duties as necessary by the Service Delivery Manager.
-To be aware of all necessary quality standards and performance measures and ensure they are adhered to.
-To Audit where applicable to ensure device records and location info is maintained accurate and up to date.
Candidates should be able to work within a team and be self-motivated to work alone.
Candidates should possess excellent communication and customer relationship experience.
A good working knowledge of Microsoft Windows, Office Suite and e-mail use is essential for this role.