Inbound/Outbound Agent

Undisclosed Company
Cheshire, Cheadle
£16980 per annum + £15,723 plus shift allowance - £16,980
04 Oct 2016
25 Oct 2016
Manpower UK
Job Type
We are currently seeking Full Time Permanent Inbound/Outbound Call Centre agents in Cheadle.
There are also part time roles available too. Monday - Friday 4pm-8pm and Saturday 10am-2pm (alternate) Salary is £15,723 plus flex bonus/shift allowance - £16,980 plus incentives for performance

As a Call Centre Agent we are looking for an individuals who are passionate about delivering exceptional customer service whilst meeting agreed targets. As this role is phone based, you will need to be an excellent communicator. This provides a great opportunity for someone looking to enhance their skills further. Your day to day responsibilities will include:

*Work towards daily, weekly and monthly targets, seeking to achieve and exceed individual and team targets
*Ensure compliance to Contact Centre procedures and processes
*Ensure excellent customer service provision through quality KPIs
*Having an excellent understanding of the products in order to provide customers with a knowledgeable service.

After 1 year free breakdown cover
23 days holiday
Product discounts
Childcare voucher

Experience/Personality Criteria
Any type of telephone work based experience is a preference, although no direct experience required.
Need to be driven
Good telephone manner
Excellent customer service skills

Pre-screen - is a personality matrix test i.e. how would you deal with this situation, how do you feel about this etc.

Application Information:
Please apply using the button below. Please include a detailed CV with your application.
Due to the high level of response we normally receive, if you have not heard from us within 6 weeks please assume you have been unsuccessful on this occasion.

For more information on the role or to apply please contact me on 01895 204 948 or alternatively I can be reached at Sophie.howley @ manpower .co .uk