Call Centre Agent - Full Time - Cheadle

Undisclosed Company
Cheshire, Cheadle
£15723 per annum + flex bonus/shift allowance
05 Oct 2016
19 Oct 2016
Manpower UK
Job Type
Now Available, fantastic full time role, for a Call Centre Operative.

Salary is £15,723 plus flex bonus/shift allowance - £16,980 plus incentives for performance. Contracted to 36.5 hours per week.

Our Client is leading the market in Automotive Breakdown Assistance, Motor Vehicle Insurance, and Route Planning. They have been active for over 100 years and with over 15 million members.

As a Call Centre Agent we are looking for an individuals who are passionate about delivering exceptional customer service whilst meeting agreed targets. As this role is phone based, you will need to be an excellent communicator. This provides a great opportunity for someone looking to enhance their skills further. Your day to day responsibilities will include:


*Work towards daily, weekly and monthly targets, seeking to achieve and exceed individual and team targets
*Ensure compliance to Contact Centre procedures and processes
*Ensure excellent customer service provision through quality KPIs
*Having an excellent understanding of the products in order to provide customers with a knowledgeable service.


After 1 year free breakdown cover
23 days holiday
Product discounts
Childcare voucher

Experience/Personality Criteria

Any type of telephone work based experience is a preference, although no direct experience required.
Need to be driven
Good telephone manner
Excellent customer service skills


Pre-screen - is a personality matrix test i.e. how would you deal with this situation, how do you feel about this etc.

Application Information:

I you feel that the role is perfect for you, please apply using the button below. Please include a detailed CV with your application.
Due to the high level of response we normally receive, if you have not heard from us within 6 weeks please assume you have been unsuccessful on this occasion.

For more information on the role or to apply please contact me on 01895 205 492 or alternatively I can be reached at luke.lyons @ manpower .co .uk