Customer Service Agent

Undisclosed Company
Plymouth, Devon
£7.00 - £7.20 per hour + Free parking on site
06 Oct 2016
20 Oct 2016
Manpower UK
Job Type
Manpower are delighted to be working with one of the largest retailers in the UK.

About the Company

My client is a very successful retail company that is currently in a period of expansion due to their continuous success and ambitious plans for the future. Starting from a modest background of a market stall, they are now taking over the country with their mid-price point home wares and furnishings and establishing themselves as the ideal one stop shop for customers wanting to make their house a home.

The main purpose of this exciting opportunity is to provide customers with an exemplary standard of customer service in accordance with agreed procedures through telephone, electronic or postal communication as appropriate.

About the Role

Your key responsibilities will include;

-Provide front line customer services
-Effective interaction and communication with stores
-To identify customer's needs and deduce the appropriate course of action
-Accurate recording and data entry of customer details on to the database.
-Prioritise case load to ensure incidents are dealt with and followed up at regular intervals
-Keep up-to-date with all procedures and products in order to meet customer's expectations, on a daily basis
-Liaise with Customer Services Manager for best approach when solutions are unclear
-Answer customer's questions/enquiries in line with current guidelines taking into account media activity and seasonal stock
-Ensure all technical and call handling targets are met

Skills and Attributes

- Good I.T Knowledge
- Previous Customer complaint/customer service experience
- Flexible attitude to work pattern
- Knowledge of the Data Protection Act

Salary and Hours

We currently have several temporary to permanent positions.

The role is 40 hours a week with occasional weekend working (a lieu day would be given in the week for working the weekend)

The shift would be 09:00 - 18:00 on a week day and 08:30 - 17:00 on weekends.

£7.00 per hour for under 25's and £7.20 for 25 and over

If this is the job for you, please apply below today!