Customer Care Administrator - Epping

Undisclosed Company
Essex, Epping
£14000 - £16000 per annum
06 Oct 2016
20 Oct 2016
Manpower UK
Job Type
General description
Responsible for handling all correspondence received from debtors and their representatives. Ensuring that all correspondence is dealt with quickly and efficiently.
Core duties and responsibilities
*Ensuring all correspondence received is prioritised and triaged accurately - both e-mail and white mail
*Ensuring details of all complaints are passed to the Complaints dept. quickly and efficiently.
*Providing written responses to correspondence received within agreed timescales.
*Ensuring the in house system is fully updated with details of correspondence received and the appropriate response
*Ensure Enforcement Agents are advised of correspondence received/to return the warrant.
*Ensuring all warrants are returned to the client on the Columbus system when the appropriate documentation has been received.
*Liaising directly with other internal departments to ensure that the correct client procedures are adhered to.
*Deal with telephone calls/queries from other departments regarding correspondence received in a timely efficient and polite manner.
*Ensuring compliance with all current and future legislation as detailed in company training manuals and all internal company policies and procedures
*Archiving and Filing.
Other duties and responsibilities
Such duties as directed by a manager as may be required from time to time

Knowledge and skills: essential
*Microsoft Office including Word, Excel & Outlook.
*Communication skills - verbal, written and visual.
*Data interpretation.
*Attention to detail

Knowledge and skills: desirable
Experience of using databases
Knowledge of the civil enforcement process

Qualifications: desirable
Good level of general education including GCSE's in Math's and English (grades A-C).
Experience: essential
Experience in dealing with written correspondence
Attention to detail
Ability to excel under pressure and when working to frequent tight deadlines.
Data interpretation

Additional factors
Ability to work in a nondiscriminatory manner, in accordance with the Company's Equal Opportunities Policy