Customer Service Advisor
£17,033 plus award-winning benefits package including 26 days annual leave plus bank holidays
This is your chance to join the team at E.ON as a Customer Service Advisor at our offices in Bedford.
When a customer has logged a query or problem, you’ll be the back office support that will make sure their issue is sorted out quickly and efficiently. You’ll use your great problem solving skills to find out what’s gone wrong, and will take the best course of action to get things back on track.
This isn’t a contact centre role, but if picking up the phone is the best way to get a problem solved, that’s exactly what you’ll do – our Customer Service Advisors make around half a dozen calls a day.
You’ll be proactive, with excellent problem solving, communication, customer service, and administration skills. You’ll be helping customers who have come across an issue with their energy account, so you’ll also be empathetic and will understand how they feel, and what the best way to sort out their issue would be, treating our customers fairly at all times.
In return for your hard work and dedication, you’ll receive an award-winning benefits package – including 26 days annual leave plus bank holidays, an annual bonus scheme, and your salary will go up as your skills and expertise develop too. Comprehensive training will be given when you start, as well as ongoing support throughout your career here, and there will be opportunities to progress in your role and climb the ladder if you’re the ambitious type.
These customer service roles are permanent and the working hours are 37 hours a week between 8am and 8pm during the week and 8am to 6pm on Saturdays. You’ll have a day off during the week, as well as Sundays. You’ll know your working patterns 12 weeks in advance. Part-time working patterns may be considered.
Interested in joining us as our newest Customer Service Advisor?
Apply here today.