Customer Engineer - 1st Line Field

Recruiter
Undisclosed Company
Location
London, City of London
Salary
Negotiable
Posted
07 Oct 2016
Closes
04 Nov 2016
Ref
CE London
Contact
Manpower UK
Sector
Engineering
Job Type
Permanent
Hours
Full-time
Customer Engineer - 1st Line Field

A global market leader in enterprise and mobile communications powering more than 2 billion business connections and 2 billion mobile subscribers every day, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and mobile carriers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries, and 130 mobile service providers including15 of the top 20 mobile carriers in the world.That makes us unique, and the only company able to provide a bridge between enterprise and mobile customers. For more information, go to www.mitel.co.uk and follow us on
Twitter @Mitel.

Role:
To provide 1st line field engineering support on a range of Mitel and 3rd party products to our direct client base, indirect client base and support a Mitel network of channels. The ideal candidate will already be an accredited Mitel Engineer (or have Mitel product experience) working in a similar role within the telecoms industry diagnosing faults and performing installations. You will take ownership of users' technical issues and identify appropriate solutions to resolve service incidents and requests.

Key requirements:
* Computing or an Engineering qualification would be advantageous
* Security cleared preferred to SC or DV level
* Aastra MX One experience highly desirable
* Voice, IP Communications Networks & Telephony Network Infrastructure
* MCD qualification up to version 7.1
* Intermediate to advanced level knowledge of methods of remote access would be advantageous
* Have proven analytical, evaluative and problem-solving abilities
* Must be flexible over working hours

For further details, please apply online.