Senior Deskside Support Engineer

Undisclosed Company
Newtownabbey, County Antrim
£28000 per annum + Benefits
07 Oct 2016
21 Oct 2016
Job Type
Manpower are currently recruiting for a Senior Deskside Support Engineer to join their Client - an on-site delivery specialist for multi-vendor products and services. The successful candidate's responsibilities will range from Customer rehearsal support (description below), building of rehearsal hardware and testing of the Operating Systems. Also support/troubleshooting of technical issues that occur before & during the process. After rehearsals, cleaning & dismantling of the hardware and the creation of any reports required for support of the site.

The role is standard office hours , Mon to Fri 09:00 to 17:30, but there will also be a requirement to support an on call roster on a 1in4 basis. There will be car allowance included for any support required at any other locations away from Newtownabbey.

The Rehearsal activity comprises of 60% of the role, the remaining time will be utilised maintaining existing hardware and the physical site supporting the rehearsal workload. Customer rehearsal management involves engagement with the customer in advance to define technical details and contractual equipment required to ensure smooth event.

Responsibilities will also involve:

Building & testing of rehearsal environment which could include PC imaging, configuring of tape drives, hardware OS and LAN.
Hosting of customer rehearsal and active support/troubleshooting of any technical issues that occur with their environment. Creation of a Post Rehearsal Report following defined template/standard. Decommission of equipment erasing customer data and dismantling configured hardware.
The predominant equipment supported is Intel hardware, HPE Tape Libraries, EVA and 3Par SAN and HPE networking. Though it will not be limited to H.P. manufactured equipment.

Skills required are:

Good understand of Microsoft OS, basic principles of SAN & LAN.
At least 2years experience on Wintel hardware & associated peripherals. I.e. Tape drives, storage arrays & network switches.
Good network knowledge & ability to setup & configure SAN & LAN environments.
More detailed knowledge of HPE tape libraries & Storage products I.e. EVA.

Interested? Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience.

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