BT Customer Service Advisors - Lincoln

Lincoln, Lincolnshire
£14625 per annum
07 Oct 2016
21 Oct 2016
Manpower UK
Job Type
Full time ongoing contract with no end date

Customers are at the heart of BT's business and delivering outstanding customer service is our number one priority. You will put the customer at the heart of everything you do and be totally committed to being the best that you can. You will have a natural ability to build rapport with customers and resolving customer issues in a positive way.

MANPOWER working with BT requires Service Management Advisors to answer incoming calls from business customers, checking and resolving faults, identifying solutions, including arranging engineer visits.

You will be part of a winning team in a vibrant atmosphere and you will be keen to find out all about how our business works - as well as develop an in-depth knowledge about our products and services. And you won't stop until our customers are completely satisfied.

BT Training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:

* A professional, can-do attitude
* Proven skills in complaint handling and resolution
* Excellent Keyboard and PC skills, including navigation of system applications with data input
* Exceptional communication skills, driven by customers' needs and product belief
* A great team player, to ensure you and your colleagues achieve team targets

In return Manpower offer excellent opportunities to progress your career within the company and fantastic benefits including:
* First class training program
* Up to 30 days annual leave
* As a valued employee, you'll also qualify for a wide range of high street discounts.

Monday to Friday Full time and part time hours available. (20, 25 & 37.5hrs per week)

We have full time and part shifts available.
20 hours = Mon-Fri between 9:30am - 2.30pm
25 hours = Mon - Fri between 9:30am - 3.30pm
37.5 hours = Mon-Fri between 8am - 6pm
Training will be full time for 3 weeks.

Want to be part of a fast growing business? Sounds like the job for you? Apply here today!