Customer Service Advisor

West Midlands, Coventry
£8.00 - £11.16 per hour
09 Oct 2016
23 Oct 2016
Manpower UK
Job Type
Manpower are currently recruiting a number of Customer Service representatives to work within one of the largest international logistics companies within the UK.

Due to growth they are looking to expand their team on an ongoing temporary contract.

You will be working for an organisation that really values their staff and rewards them with a high pay rates that increases two times over the course of 6 months. You will also be given the luxury of sociable working hours with no expectation for you to do overtime.

Shifts are rotating on a weekly basis and consist of:
Monday to Friday
0730 - 1545
0915 - 1730

You will have prior experience of working with customers either face to face or over the phone and have a dedicated approach to ensuring the customers needs are always met enabling a continuing working relationship.

* Excellent written and verbal communication skills
* Excellent telephone manner
* Computer literate to an Intermediate standard, to include Microsoft Excel and Word
* Resolve all enquiries in a timely manner at the first point of contact, utilising available systems and contacts
* Communicate with the customer, keeping them fully informed of all developments throughout an enquiry
* Consistently achieve KPI's set for the team, where possible exceeding targets;
* Understand and respond to customers needs, wants and expectations
* Build rapport with customers
* Communicate effectively via the available tools;
* Plan and prioritise activity
* Remain calm under pressure and problem-solve accordingly
* Work in a team and support team members when required as well as individually
* Represent Parcelforce Worldwide in a professional and customer first manner at all times
* Reliable, responsible and self-motivated individual

Working in small teams you will be provided with full training and a "buddy" to ensure you are fully comfortable with the role.

Manpowers client is looking to interview next week with immediate start dates available.

If this role is something you are interested in please apply below