Technical Customer Support Advisor

Recruiter
Undisclosed Company
Location
Royston, Hertfordshire
Salary
£23000 - £30000 per annum
Posted
10 Oct 2016
Closes
24 Oct 2016
Ref
SV0958
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Manpower is recruiting for a Technical Customer Support Advisor on the behalf a multinational manufacturing company, based in Royston.

The main purpose if the role is to provide administrative support to the Head of Service and department, provide technical support to internal and external customers, assist in the organisation of work and the team, maintain service pricing and price lists and participate in new product support.

Your role will involve working within a fast paced team environment and duties will include but are not limited to:
*Assist in carrying out efficient financial and organisational administration
*Provide a responsive and courteous service to all customers
*Answering and assisting customer's technical requests via telephone, email and ticketing system
*Update technical requested when required.
*Administer the Technical Service Bulletin process and maintain the information
*Assist in administering and reporting the Key Performance Indicators for the Service department
*Assist with the creation and maintenance of manuals to customers
*Maintain pricing of spare parts and yearly price lists
*Cover general office duties

You must have strong communication and influencing skills with the ability to interact effectively at all levels. It is important that you have excellent problem solving and organisational skills, are IT literate with experience of standard Microsoft Office tools and are proficient in Excel. You must have the ability to demonstrate a high standard of professional and organisational competencies, possess a high degree of integrity and commitment, with a flexible approach to work.
It is important that you are a team player with the ability to work to tight deadlines and under pressure.

The ideal candidate will have previous experience working within a technical support administration based role. A qualification within a technical discipline and knowledge of SAP, or similar system would be desirable.

Interested? Apply here today.