NHS 111 Call Handler

Undisclosed Company
Rotherham, South Yorkshire
£8.34 - £10.77 per hour
11 Oct 2016
25 Oct 2016
Manpower UK
Public Sector
Job Type
Manpower has a number of exciting part time opportunities with one of our most valued NHS Trusts which must start on the 14th November. To be based in either Wakefield or Rotherham, the 111 Call Handler is a vital role as the first point of contact for patients, their relatives, healthcare professionals and other callers.

This NHS Trust is well-established and serves over 5 million people across Yorkshire. The 111 Call centre is open 24/7, 365 days a year with part-time shift patterns available for 30 hours a week on an anytime shift rota including evening, weekend and day shifts.

This fantastic role would be suitable for anyone looking to start or continue a career within the NHS and in particular those who are interested in helping others. The NHS trust is looking for hard-working and reliable individuals to join their team. Using NHS Pathways assessment software you will assess the patient's condition, provide basic advice and health information ensuring they are directed to the most appropriate healthcare professional or service.

As a 111 Call Handler you will start with 6 weeks' of intensive full time training starting on the 14th November which must be passed to enable you to "go live" on the telephones in week 7.

In this call centre environment ALL calls are critical and the role can be quite pressurised. Calls to the 111 service come through from the general public and you must be able to deal with all calls and all callers in a calm, professional and courteous manner demonstrating empathy for the caller and ensuring that all callers feel comfortable and confident that their situation is being dealt with competently, effectively and in a timely manner.

To be successful as a 111 Call Handler you have the passion to help others and commitment to building a career within the NHS. In addition, you will be expected to have the following skills and qualifications:
* A C grade or higher in English GCSE or equivalent (Level 2 NVQ , GCE's etc)
* A full driving licence and access to a vehicle (the shift patterns are not accessible by public transport)
* Flexibility to work to an Anytime Rota
* Excellent telephone manner
* Listening skills
* Active team player
* Empathy and a need to help people

In return for your services, you will receive a good hourly rate of pay, free parking and 35 days annual leave (including Bank Holidays).

If this sounds like the perfect opportunity to start a career in the NHS don't hesitate to apply today!

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