Collections Agent

Undisclosed Company
£15500 - £19000 per annum + Bonus & Benefits
11 Oct 2016
25 Oct 2016
Manpower UK
Job Type
Do you have excellent Customer Service?

Do you have an empathetic approach to helping people? Do you enjoy problem solving, and working in a busy environment

If so our client is looking for you. Manpower UK is currently recruiting on behalf of our client, who is seeking for Customer Service Collections Advisors to join their busy team in Glasgow. Our client, located in the city centre, has over 25 years of experience, specialising in helping customers repay their debts.
They believe in treating their customers as individuals. Our client is customer focused, so need potential candidates that have a good history of helping customers and clients alike.

The job:
Our Client is looking for Customer Service Advisers that can help their customers come up with a manageable solution. They also have a bonus structure in place designed to complement the customer service, and reward the most helpful advisors.

The Candidate:
*Excellent communication skills
*Drive, enthusiasm and a willingness to go the extra mile
*Good listening and questioning skills
*Confidence to probe and gather information
*Call centre experience preferably within financial services or collections
*Note that full training will be given for this role

You must be able to commit to a varied shift pattern from 8am until 8pm, including a rota Saturday plan. Please see shift pattern below:

Week 18-3:30pm8-3:30pm3-8pm3-8pm10-7pm9-1pm
Week 211-8pm2-8pm8-3:30pm8-3:30pm8-2pmOFF
Week 38-5pm8-5pm2-8pm2-8pm10-7pmOFF
Week 411-8pm2-8pm8-3:30pm8-3:30pm8-2pmOFF

Our client has a number of exciting opportunities within the Collections team in Glasgow, and have a huge amount of benefits for their employees;

Pension 5% matchingLife Assurance (4x salary)Income Protection
Discretionary annual bonusChildcare vouchersCycle to work scheme
Discounted health screeningEmployee Assistance Programme 28 Days Holiday
Option to Join Cash PlansAbility to Buy Additional HolidaysDiscounted Gym Rates
Share Incentive Plan

If you have the above experience, and are looking for a new opportunity, and want to contribute to such a reputable company, then please submit your CV to Manpower in the first instance.

Please note credit and criminal record checks will be conducted as part of the employment screening process.

Interested? Please forward your CV in the first instance.