Customer Service Representative
As a Customer Service Representative, your main responsibilities will be to:
*Handle all incoming calls from potential customers
*Check customer details and processing quotes ensuring accurate information
*Work towards targets, including customer satisfaction and next call avoidance
*Adhere to all regulatory requirements - the Financial Conduct Authority's rules, principles and principles, Data Protection Act, and Money Laundering regulations.
The ideal candidate will:
*Have previous experience working within a customer facing environment
*Be able to pass a criminal and financial background check
*Be flexible for shift work during opening hours
There is also the opportunity for career progression and the chance to earn extra money by not only working overtime but also completing your training to become a fully-skilled Customer Service Representative.
The successful candidate will receive free breakfast when working on weekends and subsidised canteen prices. You will also receive family fun days, annual ball invitation, as well as the chance to win an iPad and holiday days/vouchers by entering a monthly draw.
The contact centre in Sunderland is open seven days a week: Monday - Friday 8am until 10pm, Saturday 8am until 6pm, Sunday 9am until 5pm. Current shift pattern available: 37.5 hours per week, working 1 in 2 Saturdays, 1 in 4 Sundays .
Interested in this Customer Service Representative role? Apply now!