Customer Service Agent

Recruiter
Undisclosed Company
Location
Berkshire, Bracknell
Salary
£16000 per annum + Flexible Benefits
Posted
12 Oct 2016
Closes
26 Oct 2016
Ref
CD3107
Job Type
Permanent
Hours
Full-time
Manpower are currently recruiting for a Customer Service Agent to join their Client - an on-site delivery specialist for multi-vendor products and services. The successful candidate will be required to work closely with the Helpdesk team covering Mon-Fri 08:00 - 18:00 (37.5 hrs PW)

Do you want a career with a Global IT Organisation in a prime location , free parking and canteen facilities

You will be involved in,

Dealing with incoming phone calls and making outgoing phone calls
Ensure all cases are logged with correct service entitlements and other critical details
Proactive management of all break fix fault cases including correctly routing mobile cases throughout the Solution Centre and effective dispatching of cases to fixed site engineers
Proactive management of problematic cases

Use Microsoft Office (Word, Excel, Outlook & Internet Explorer)
Use the SharePoint knowledgebase for case handling information and to resolve queries

Interested Think you can do it? Please apply for this role with a CV which will highlight your transferable skills and experience