Customer Service Agent (full-time)

Recruiter
Undisclosed Company
Location
Merseyside, Liverpool
Salary
£7.72 per hour + Bonus + 33 days holiday
Posted
12 Oct 2016
Closes
19 Oct 2016
Ref
ttft002
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
An excellent opportunity has arisen to join a world leading global organisation, our client Bosch are currently looking for Full-Time Customer Service Advisors based in Liverpool City Centre. This is an ongoing role working 5 days per week (Monday to Friday) between the hours of 08:00am & 6:00pm (42.5 hours per week) . Rate of pay: £7.72 per hour. A performance bonus of up to 8% also available.

These roles will commence immediately


Job description:

You will be taking calls from customers providing first-line service in relation to boilers and heating systems. You could be arranging service visits and repairs or helping customers trouble-shoot more basic issues. In all cases you will use your customer service expertise to deliver a first class, unforgettable experience.


Your profile:


*Able to remain calm under pressure and maintain professional standards
*A supportive and sympathetic attitude
*A team player but with the ability to act independently
*Committed to delivering exceptional service
*Excellent verbal and written communication skills
*Proven record of providing internal and external customer service
*Initiative and determination to see things through to completion
*Experience of using CRM tools/software
*Good PC Skills
*Committed and punctual

Benefits:

*Performance Bonus
*Subsides parking
*Free Fruit, Tea/Coffee
*33 days annual leave (inc. Public holidays)