Customer Service Advisor - Banking

Undisclosed Company
Rotherham, South Yorkshire
£8.68 per hour
12 Oct 2016
26 Oct 2016
Manpower UK
Job Type
The Requirements

If you're a motivated people person with a passion for providing an amazing customer service, and you're looking for an opportunity that matches your desire to develop and achieve your career goals, we'd like to hear from you.
As part of our dynamic contact centre where there's never a dull moment, you'll have an integral part to play in supporting customers who are in financial difficulty, helping them when they need it most by offering professional guidance around a range of options and support to meet their needs. In return, you'll enjoy an extensive training programme, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open up progression prospects.

What you'll do

As a vital member of our Collections and Recoveries Telephony team, you'll provide a broad spectrum of options and support to customers in financial straits, and bring to life our goal of returning them to financial health.
As well as answering incoming calls from customers and 3rd parties, you'll also be offering proactive help as you make outbound calls to our customers to discuss their financial needs. Accurately and with empathy you'll listen and gather information from customers, and carry out a needs analysis to understand their true financial position. You'll then be equipped to negotiate financial solutions that suit both the bank and the customer, matching processes and products to meet our customers' needs.

What you'll bring

If you've worked in a collections and recoveries environment before that would be great, but what's really essential to this role is your passion for delivering exceptional customer service and your positive attitude. As a highly self motivated person with excellent communication and negotiation skills, you'll be creative and flexible in the way you work with colleagues, and able to demonstrate genuine empathy with a customers situation and needs.

Additional Information

We operate between 8.00 a.m - 18:00 Monday to Friday and Saturday (if applicable 9.00am -14.00pm) Start date Monday 7th October 2016 Induction/Training will be between 6 and 8 weeks