Spanish,Czech,Dutch,Belgian(Flemish),Norwegian Customer Service

Location
Dublin North, Dublin
Salary
OTE €4,000- €8,000
Posted
12 Oct 2016
Closes
19 Oct 2016
Ref
NOVC11
Contact
Amy Corr
Job Type
Permanent
Hours
Full-time
Title: Bilingual Content and Customer Service Agent
Location: Dublin

For the following Languages:
Dutch
Spanish
Belgian
Czech
Norwegian

My client has been a tremendous success story globally over the last 20+ years.
It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
They are about to embark on a project with one of our clients - an instantly recognisable, global iconic brand - to open up a multilingual Customer Support and Content Review Centre.

The focus of the role will be to:
*Assist customers over the phone while providing a delightful customer experience.
*Process and raise required requests/transactions and make sound decisions related to customer requirements.
*Follow all compliance and security measures relating to client data.
*Take action on process transactions and handle the same with proper research.
*Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
*Adhere to process norms and structure.

We are looking for bilingual candidates, graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.
Fresh graduates will also be considered.

Key success factors in this position are adaptability and flexibility, good communication skills, an ability to make independent judgement and a problem-solving nature.
We offer interesting work onsite a globally admired technology company, an attractive compensation package, valuable training and career progression opportunities across the globe.