Technical Support Agents- Experienced

Undisclosed Company
County Antrim, Belfast
£9.50 - £10.00 per annum
12 Oct 2016
26 Oct 2016
Manpower UK
Job Type
Technical Support Agents- Experienced- Immediate start

Do you have experience in handling frontline customers on issue related to PC's, operating systems, printers, peripherals and routers?

Manpower is looking for a number of experienced Technical Support Agents (who would be based in Belfast City Centre) with 2 years' experience in a technical support environment.

You will be responsible for providing telephone/ email/ chat support and the remote technical support of desktops, portables, peripherals and software.

Key responsibilities
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer's information and determine the issue by evaluating and analysing the symptoms;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates

Job Type
Full-time contract (for at least 3 years)
£10 p/h
City Centre location

If you have 2 years' experience in a technical support environment, please contact me (Lucy Hill) on:-
02890 236 860