Customer Service Administrator

Undisclosed Company
Hertfordshire, Stevenage
£14000 - £15000 per annum
13 Oct 2016
27 Oct 2016
Manpower UK
Job Type
Manpower is recruiting for a Customer Service Administrator for successful and growing organisation, based in Stevenage.

This is an exciting opportunity to join a company that is expanding due to continued success in supporting customers with their financial claims. You will be responsible for providing administrative support to help resolve customer claims in relation to PPI complaints.
Training will take place on the job and you don't need any prior experience - just a positive attitude, the ability to learn quickly and work well under pressure!

Your role will involve working within a fast paced team environment and duties will include but are not limited to:
*Answering and transferring incoming calls.
*Sorting, scanning and dealing with incoming claim-related documents and correspondence.
*Filing important customer documents.
*Print, preparing and managing outgoing post.
*Requesting information from customers and from their banks; recording information in computerised database; collecting and mailing outgoing documents.
*Provide information by answering customer questions and requests, by phone, email and post.
*Contribute to the team effort by accomplishing related results as needed.
*Analysing Credit Agreement Documentation.

You must have excellent attention to detail and accuracy, be self-motivated and quality focused. You must have a high level of organisational, customer service and communication skills and be a team player. It is important that you are reliable and have a proactive approach to you work. It is essential that you are PC Literate, particularly in Microsoft Word and Excel. Hours of work are Monday to Friday 8:30am to 5:30pm.
After successfully completing a 3 month probation period, your salary will increase from £14,000 to £15,000, increasing again, after 1 year of employment.
In addition to salary, successful candidates will receive monthly bonuses based on an overall performance and equally shared between all staff. These bonuses are typically between £1,000 and £1,600 per individual, per month.

The ideal candidate will be self-motivated have a positive attitude and be keen to learn!
Interested? Apply here today.