Customer Experience Agent

Dublin City Centre, Dublin
EUR30 per annum
13 Oct 2016
03 Nov 2016
Amy Bowes
Job Type
We're building the next great technology company and are looking for world-class talent to help develop our operations internationally. You'll have the opportunity to join a talented team and hit the ground running with a singular focus: using technology to simplify the lives of people everywhere! We're looking for the best of the best to help lead us into the next frontier. We hope that's you.

Responsibilities of the Customer Experience Agent:

*Gain a solid knowledge of the company product offerings
*Communicate complex technical information to technical and non-technical users
*Delighting our users through reactive support on multiple channels including email, phone and chat
*Communicate user reported issues internally and triage to the correct team
*Provide a quality and friendly user experience, reflective of the company brand

Requirements for the Customer Experience role:

*You have 0-2 years of work experience, ideally in a customer service related role
*Fluency in English is required
*You have existing knowledge of technology products
*You can communicate complex technical information in user-friendly ways
*You can complete set tasks in a timely and effective manner
*Ideally, you have a BA or BS degree

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