4th Line Systems Support Engineer

Undisclosed Company
Hook, Hampshire
£50000 per annum
14 Oct 2016
21 Oct 2016
Job Type
Due to the nature of this role all applicants must be DV Security Cleared.

We have an exciting opportunity to recruit a 4th Line Systems Support Engineer for our Client based in Hook. The successful candidate will be responsible for resolving highly complex network and system environments.

Key Responsibilities:
- Ensure all escalated and major incidents are resolved within the 3rd/ 4th Line Technical Escalations Team
- Gain an in-depth understanding of all networks, systems and software relevant to the customer
- Escalate, fault find and resolve any major incidents or improvements on the network and system infrastructure
- Identify, liaise and manage any escalated faults with 3rd party suppliers for major incidents or network improvements
- Identify, design and implement changes to the existing customer system environment to improve performance of their WAN and other services
- Problem management following major incidents to identify the root cause and to design and implement any required changes or improvements as a result
- Prioritise infrastructure improvement changes according to risk
- Ensure both the customer and Service Delivery Manager are kept informed of the progress of infrastructure improvements and the internal systems are kept updated regularly to reflect this
- Complete complex Low Volume orders, discussing and agreeing technical requirements with customers, designing and implementing the technical requirements to meet the customers' needs and document the completed design/ solution
- Work closely with the Platform Engineering team to improve capacity and resiliency on the core and access network platforms
- Work with the Technical Design Engineers on projects for new requirements
- To provide and/ or update technical documentation and work instructions for existing customer systems and services
- Deliver customer service excellence
- Adhere to strict Service Level Agreements for fault resolutions and service request completions
- Provide training, guidance and support to the 3rd Line Technical Support Engineers

Essential Skills:
- Excellent customer facing skills
- Excellent communicator
- Peer management skills
- Previous Onsite Engineer/ working in a customer environment experience
- Must be willing to travel to provide customer support at additional sites
Experience in the following:
o UNIX fundamentals
o Sun Solaris Administration
o Other UNIX operating systems i.e. UX, Linux
o UNIX Shell Script Programming
o Perl Script Programming
o UNIX and Windows Integration (Samba)
o MS W2k3 Administration
o MS NT4 Administration
o MS Exchange Server 5.5 Administration
o MS Exchange Server 2K3 & 2K8 Administration
o Other MS operating systems i.e. MS Windows 2000, 2K3 & 2K8 Server Administration
o Other MS exchange administration i.e. MS Exchange 2000, 2K3 & 2K8 Administration
o Local Area Network Administration
o Cisco Routers
o Network Switches
o PC Troubleshooting
o Basic Web Techniques
o MS Office Applications
o Storage Array - 3 PAR
o VMWare/ VSphere
o SharePoint 2010 Administration

Desirable Skills:
Previous experience in the following:
o Representation of accounts or projects at operational meetings
o S* System Architecture
o S* Messaging Architecture and Tool set
o S* Backup and Restore techniques
o S* Security Implementation

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