Antivirus Support & UKBA Citrix Engineer

Recruiter
Undisclosed Company
Location
Telford, Shropshire
Salary
£9.69 - £15.02 per hour
Posted
14 Oct 2016
Closes
28 Oct 2016
Ref
NM/868/UKBA
Contact
Manpower UK
Sector
IT
Job Type
Temporary
Hours
Full-time
Working in the Antivirus and UKBA Citrix Team, managing Antivirus Endpoint Solutions across the HMRC and APS estate and Provide UKBA Citrix Support with the LIVE HMRC environment.
Provide Antivirus Support within the LIVE and APS environment Provide UKBA Citrix Support within the LIVE environment.
Fault identification and resolution of incidents / requests within contracted SLA targets, including liaising with delivery teams and external 3rd parties.
Identifying the impact of technical changes on operational service.
Analysis of AntiVirus Product requirements for new projects and to design, document and implement the solution. (SIG/TEN/LWI creation)
Raise problem calls and investigate long-term solutions to on-going issues.
Manage changes to the environment via the RFC process and communicate work to all interested parties.
To progress to on-call responsibilities.
Developing and implementing service improvements.
Creating and maintaining support documentation.
Working on weekly rota between the hours of 7 till 3:30, 8 till 4:30 and 9:30 till 6. With the flexibility of working outside hours dealing with HPI's and Project requests.

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