Customer Service Administrator - Bereavements Team

Undisclosed Company
Chatham, Kent
£8.25 per hour
17 Oct 2016
31 Oct 2016
Manpower UK
Job Type
PositionCustomer Service Administrator - Bereavements Team
Salary£8.25 per hour
Hours 35 hours per week - Shift rotation

Our client, one of the largest banks in the UK are currently looking to recruit some first class Customer Service Associates.

The banks vision is to become the UK's most helpful and sustainable bank and you will be key to achieving this. So we place a high priority on recruiting the best talent with the right skills, experiences and behaviours.

As part of the bereavement team here at Chatham, you will manage telephone calls from our customers handling queries that relate to current bank accounts and loan agreements.

You will play an integral part in supporting Customers who may need assistance in managing their finances. Most of all, you'll ensure that the primary objective of each call is that customer receives both the best possible advice and an excellent experience.

If you are driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your great communication skills with the ability to demonstrate empathy we would be interested in hearing from you.

Ideally, you already have some solid Customer Service experience within any industry. Good IT skills and a clear and concise telephone manner is essential for this role. Previous debt management knowledge would be advantageous.

This position is a temporary full time role where you will work 35 hours per week. Shift will be between 8am - 8pm Monday to Friday and between 8am and 4pm on a Saturday

My client offers a fantastic training programme (8 weeks) and ongoing support and development.

Due to the large number of responses we receive, if you do not hear from us within 7 days of your application then you may assume you have been unsuccessful on this occasion. Thank you for taking the time to contact Manpower UK.