Complaints Executive

Undisclosed Company
Buckinghamshire, Milton Keynes
£11.54 per hour
17 Oct 2016
31 Oct 2016
Manpower UK
Job Type
Manpower has an exciting opportunity to work for a well-established household name within the Financial Services industry based in Milton Keynes. We are currently recruiting for Complaints Handlers for an immediate start. You will need to have experience of making final decisions in cases.

As a Complaints Handler your main responsibilities will include:

*Undertaking fair, consistent, prompt and thorough investigations of complaints, adhering to complaint handling rules.
*Evaluating customer circumstance, inconvenience and distress in order to offer resolutions.
*Managing the expectations of senior internal stakeholders
*Taking ownership of complaint caseload by interfacing with internal/external solicitors
*Work complaint cases by accurately reporting and logging all actions through complaint software in order to support root cause analysis and regulatory reporting requirements.

The successful Client Services Advisor should possess the following skills and experience:

*Demonstrate understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS and relevant vulnerable customer guidance.
*Experience of working in a complaints environment, either within financial services or another industry type.
*Excellent verbal and written communication skills.

You will be joining a thriving and growing team on an ongoing temporary basis. Should the opportunity to go permanent arise, the company benefits are unparalleled!

The successful candidate must also be able to pass a credit check.

£11.54 per hour

Apply for Complaints Executive

Already uploaded your CV? Sign in to apply instantly

All answers are required


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

All questions are required

Have you had experience within complaints?

Have you had experience of making final decisions on complaints?

By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.