Complaints Executive

Undisclosed Company
Buckinghamshire, Milton Keynes
£11.54 per hour
17 Oct 2016
31 Oct 2016
Manpower UK
Job Type
Manpower has an exciting opportunity to work for a well-established household name within the Financial Services industry based in Milton Keynes. We are currently recruiting for Complaints Handlers for an immediate start. You will need to have experience of making final decisions in cases.

As a Complaints Handler your main responsibilities will include:

*Undertaking fair, consistent, prompt and thorough investigations of complaints, adhering to complaint handling rules.
*Evaluating customer circumstance, inconvenience and distress in order to offer resolutions.
*Managing the expectations of senior internal stakeholders
*Taking ownership of complaint caseload by interfacing with internal/external solicitors
*Work complaint cases by accurately reporting and logging all actions through complaint software in order to support root cause analysis and regulatory reporting requirements.

The successful Client Services Advisor should possess the following skills and experience:

*Demonstrate understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS and relevant vulnerable customer guidance.
*Experience of working in a complaints environment, either within financial services or another industry type.
*Excellent verbal and written communication skills.

You will be joining a thriving and growing team on an ongoing temporary basis. Should the opportunity to go permanent arise, the company benefits are unparalleled!

The successful candidate must also be able to pass a credit check.

£11.54 per hour