Concierge

Recruiter
Undisclosed Company
Location
Edinburgh
Salary
£16672 per annum
Posted
18 Oct 2016
Closes
01 Nov 2016
Ref
PH0094
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
The Salvation Army Homelessness Service requires a Concierge to work 37.5 hours per week across 7 days, including evenings at The Pleasance, it is a 38 bed, temporary supported accommodation service for homeless men. The accommodation is half board.

Key Responsibilities:
Front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required.
Manage additional front of house duties including telephone calls and external visitors to the Lifehouse.
Accurately record messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate.
Manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required.
Work with clients to resolve conflict using de-escalation skills where appropriate.
Make decisions with regard to excluding clients in conjunction with the duty manager/on call system.

The successful candidate will be able to demonstrate:
Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes
Able to work within the Christian ethos of The Salvation Army
Good customer service and time management skills with ability to prioritise workload

Appointment subject to satisfactory references and satisfactory Disclosure Scotland report.

Benefits: 25 days annual leave + 10 bank holidays; a contributory pension scheme; season ticket loan; Childcare Voucher Scheme; an employee assistance programme.

Closing date: 06/10/2016