Customer Advisor (Voice & Live Chat)

Stockport, Greater Manchester
£24,000 per annum total average reward
18 Oct 2016
15 Nov 2016
Job Type

Customer Advisor (Voice & Live Chat)

Permanent, full-time

£15,600 - £16,000 starting salary

£24,000 per annum total average reward (including £4,000 OTE)

Who are we?

Sky is Europe's leading entertainment company and serves 21 million customers across five countries. As our business grows, we never forget how important it is to deliver for our customers.That's why our people are critical to our success and we do everything we can to help them be at their best, working together as one team. Join us as a Customer Advisor (Voice & Live Chat) and you'll become part of an exciting team that's working to offer the best service in the country.

What will I be doing?

As a Customer Advisor you'll make sure that our customers feel like our number one priority as you respond to a wide variety of questions and queries via Live Chat Messenger as well as more traditional devices like the telephone. Whether you're helping a customer to get more from their existing set-up or introducing additional products and services, you'll deliver exceptional service to each and every customer you speak with, either online or over the phone.

A strong team player with a flexible approach, you'll bring with you excellent communication skills and a genuine enthusiasm for delivering the best possible service. And since you'll often be managing multiple online conversations, you'll need to be confident on a keyboard, with a strong attention to detail, and equally confident picking-up the phone and speaking directly with a customer.

And the perks?

Not only will you be working for Europe's leading entertainment company, you'll also receive a competitive basic salary of £15,600 - £16,000 a year, as well as a generous annual holiday entitlement of 30 days, plus three bank holidays. As a valued employee, you'll qualify for our great bonus scheme and sales incentives throughout the year. You'll also receive free Sky Q, phone and broadband, discounts at restaurants, private health and dental care and a wide range of high street discounts. (Phew!)

Oh, and there's more…

We'll ensure that you're fully prepared to be at your best for our customers, through our comprehensive four week training programme, along with ongoing coaching and development.There's also the opportunity to become accredited by the Institute of Customer Service through our industry-leading 'Aspire' programme.

Sound like the perfect job for you? Then we'd love to hear from you. Apply here today.

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.