German IT Support for Leading Software Corporation.

Location
Ireland
Salary
EUR30000 - EUR32000 per annum
Posted
02 Nov 2016
Closes
30 Nov 2016
Ref
pse-de
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
You will be working for the market leader in enterprise application software, which is the centre of current business and technology revolution.

As a Product Support Associate you will be responsible for assisting customers by troubleshooting issues, answering questions and providing solutions for reported incidents.


Requirements:

*Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field
*Fluency in English and German essential
*Passionate about learning new concepts and technologies
*Excellent problem solving & analytical ability
*Strong team player and comfortable working on own initiative
*Capable to translate business needs into technical requirements


Tasks:

*Analyse incidents, research solutions and provide answers easily understood by customers
*Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
*Develop technical solutions to be posted to both internal and external knowledge base
*Liaising with production management to identify and report application errors
*Act as a liaison between our Product Management and Engineering teams



Benefits:

-Competitive Salary;
-Bonuses;
-Pension;
-Health allowance;
-Income protection;
-Life assurance;
-Complimentary 3 course meal at lunch each day.



To apply send me your most updated CV at Gisele.Graciutti@manpower.ie