Telesales Representative

Recruiter
Undisclosed Company
Location
East Riding of Yorkshire, North Ferriby
Salary
£16000 per annum + Commission
Posted
03 Nov 2016
Closes
01 Dec 2016
Ref
HU0900
Contact
Manpower UK
Sector
Sales
Job Type
Permanent
Hours
Full-time
We are searching for on behalf of our client, an committed Telesales Representative to contribute in generating sales for the company. You will be responsible for securing appointment over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

*Contact potential or existing customers to inform them about a product or service using scripts
*Answer questions about products or the company
*Ask questions to understand customer requirements and close sales
*Direct prospects to the field sales team when needed
*Enter and update customer information in the database
*Handle grievances to preserve the company's reputation
*Go the "extra mile" to meet sales quota and facilitate future sales
*Keep records of calls and sales and note useful information

Requirements

*Proven experience as telesales representative or other sales/customer service role
*Proven track record of successfully meeting sales quota preferably over the phone
*Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
*Ability to learn about products and services and describe/explain them to prospects
*Excellent knowledge of English
*Excellent communication and interpersonal skills
*Cool-tempered and able to handle rejection

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