Career Development with IT related Company. German TS role

Location
Galway
Salary
EUR30000 - EUR35000 per annum
Posted
04 Nov 2016
Closes
02 Dec 2016
Ref
psede
Contact
Gisele Graciutti
Job Type
Permanent
Hours
Full-time
POSITION: SUPPORT ENGINEER WITH GERMAN


The Support Engineer is responsible for assisting customers by troubleshooting issues, answering questions and providing solutions for reported incidents. It also is a combination of post go‐live customer support and/or system administration.


COMPANY: Our client is an enterprise resource planning software created in Germany with presence in over 150 countries. It is a well-established business with over 70 years experience working with different kinds of partners all over the world.



Main responsibilities:

*Analyse incidents, research solutions and provide answers easily understood by customers
*Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
*Develop technical solutions to be posted to both internal and external knowledge base
*Liaising with production management to identify and report application errors
*Act as a liaison between our Product Management and Engineering teams
*Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product


Your Profile:

*Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field
*Fluency in English and German essential
*Basic knowledge of a programming language. Knowledge in reading ABSL script would be an advantage
*Passionate about learning new concepts and technologies
*Excellent problem solving & analytical ability
*Strong team player and comfortable working on own initiative
*Capable to translate business needs into technical requirements


Relocation package offered.


To apply send me your most updated CV at Gisele.Graciutti@manpower.ie