Broadband Technical Expert

2 days left

Recruiter
Location
Edinburgh
Salary
generous benefits
Posted
08 Nov 2016
Closes
06 Dec 2016
Ref
34082
Contact
Sky
Sector
IT, Utilities
Job Type
Permanent
Hours
Full-time

Broadband Technical Expert

£25k basic with a realistic OTE of £36k plus generous benefits

Our Broadband Technical Experts are at the forefront of bringing our pioneering products and services to life. We're the UK's leading telecommunications company, and you'll be part of a brand new team of 200 experts who are optimising and enhancing our customers' home entertainment experience.

The role

As an Broadband Technical Expert, you'll transform confusion into comprehension. First, you'll get our customers online, by installing and demonstrating broadband products and services.This will involve combining cutting-edge tools with your ability to think outside the box, to diagnose issues and maximise broadband and Wi-Fi connectivity in the home.

Next, you'll demonstrate what's possible to the customer, in fun and inspirational ways. You'll take the fear and complexity out of technology, and support customers who might not otherwise know how to get the most out of their products.

Most of all, our Broadband Technical Experts are focused on making sure every customer receives a fully optimised Sky experience, every time.

Your skills

You'll have a strong technology background with an understanding of networking.As well as a passion to get your hands on all the latest innovations and have a natural curiosity for how things work.

'Just enough' isn't good enough for you. You'll be inquisitive, open minded and willing to go the extra mile to identify, understand, and fix what's broken. In short, you're a natural problem solver.

On top of strong technical diagnostic skills, you'll also be a real people person. Not only will you make sure everything works properly, but you'll be a charismatic communicator who can simply and clearly explain to customers how it all works. And as you'll be visiting them in their homes, it's important that you're highly organised, self-driven and can manage your own time too.

The perks

By the time you visit your first customer, you'll be an expert on all things broadband. You'll have a real thirst to learn, and our best in class training will get you completely up to speed on how everything works from end-to-end. We'll also give you a free Sky Q package, an excellent pension scheme, private health care and a share save scheme. There's a range of other benefits available.

Our Broadband Technical Experts work five days a week, which includes evenings and weekends. That means you'll be flexible when it comes to working hours. You'll also have the chance to work part-time, if you wish. You will need to have a valid driving licence (with no more than six points) and successfully complete a medical and criminal records check.

Interested? Then we'd love to hear from you. Just click on the 'Apply' button below and we'll be in touch soon.