E.ON Customer Support Administrator - Kingswinford

West Midlands, Kingswinford
£8.28 per hour
08 Nov 2016
06 Dec 2016
Manpower UK
Job Type

A new and exciting opportunity has arisen for Customer Support Administrators x 2 - Kingswinford.

Due to continued growth, E.ON is looking for Customer Support Advisor x 2 to join their exciting and fast paced Customer Contact Centre team in Kingswinford. You'll initially work for Manpower on a temporary basis but there's opportunity to become an E.ON permanent employee.

E.ON is a great place to work; the culture is very open, people are genuinely helpful pulling together to help you succeed. There is free parking, good transport links, an on-site canteen serving hot and cold food and free drinks vending machines.

In this role you'll also benefit from annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays).
*Hourly rate £8.28
*Length of assignment: 3 months ongoing
*Hours: Monday - Friday, rotational shifts between 8-4, 9-5,10-6
*Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays)
*There are good transport links and local free parking and free drinks vending machines.

The Customer Support Advisor will be based at 241 High Street, Kingswinford, West Midlands, DY6 8BN and will be integral to ensuring that customers are responded to in a timely manner. The role will be extremely busy and will require you to multitask and manage a variety of duties to set deadlines, including the below responsibilities:-

Role Duties:
*Manage all inbound customers escalated enquiries resolving all queries.
*Responding to customer emails and letters.
*Liaise with other E.ON departments in order to resolve customer enquiries in a timely manner
*Adhere to KPI's (Key Performance Indicators) and targets as set by your manager.
*Maintains up to date and accurate records of information/customer contact by updating required systems.
*Recognise and highlight any service enhancement opportunities (i.e. identifying process improvements which will reduce job failure).
*Be proactive and take ownership of all aspects of health, safety and environmental performance.

Essential Skill Sets:
*Competent computer user - Microsoft Outlook and Excel (Excel to a basic level of data entry and manipulation)
*Understanding of the importance of a fast client service and achieving set deadlines
*Strong attention to detail and organisation
*Self-starter, motivated, able to work demonstrating initiative with minimal supervision
*Good flexibility and adaptability required to fit in with requirements of team/support existing dynamics
*Excellent communication skills

About E.ON
Millions of people get their gas and electricity from E.ON at home and at work. That makes us one of the UK's top energy companies. With the energy industry evolving faster than ever, E.ON is leading the change.

They're always looking to help their customers - whether it's making bills simpler to understand or developing new apps to help them better control their usage. And its E.ON's people who are making it happen. They're a team that works together to come up with bright ideas.

For more information on the vacancies Manpower have with E.ON or just for more information on E.ON please visit http://www.manpower.co.uk/minisites/e-on/