Customer Services - Fluent Swedish or Danish or Norwegian + Eng

Location
Dublin City Centre, Dublin
Salary
EUR25000 - EUR27000 per annum + 25 days holidays
Posted
08 Nov 2016
Closes
06 Dec 2016
Ref
1718
Contact
Ethna Rossiter
Job Type
Permanent
Hours
Full-time



Our client are a global technology company, they are relocating their offices to Dublin and are building an exciting team of highly qualified Customer Service Executives to support the Nordic customers.
Customer Service - Fluent Swedish or Danish or Norwegian + English

The role will involve the below key accountabilities:
*Constantly strive for customer satisfaction, quality targets and service levels. Deal with high level customer complaints or issues and those requiring escalation.
*Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase PB revenue.
*Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve profitability
*Improve knowledge of outsourced business partner, to deliver enhanced SLA's

Qualifications
*People who thrive on making the customer, central to everything they do - ensuring a best in class customer service
*Excellent communication skills, both written and verbal, and a high level of numeracy
*PC literate in Microsoft applications
*Strong inter-personal skills
*Proven objection handling and decision making skills
*A genuine customer focus and desire to work with people
*Demonstrable investigation, analytical and customer resolution experience
*Fluency in any of the Nordic languages (Danish/Norwegian/Swedish) in addition to English is required for this role.