CS experienced in Online AD required in Dublin

Location
Dublin
Salary
EUR25000 per annum
Posted
08 Nov 2016
Closes
06 Dec 2016
Ref
ENGCSJJ
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
This position will be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.

Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

The team member should be flexible to work in shifts including weekends, which will change every month as per business / process need.

Education:

*BA/BS degree or equivalent experience
Minimum Qualifications:
*1 to 3 years working in a service/customer service/sales organization
*Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
*Demonstrated capability to create world-class customer experiences with each and every interaction
*Must have exceptional grammar and typing accuracy skills - experience with business communication
*Client focused and solutions oriented; Good problem solving and analytical skills
*Other duties as assigned

Preferred Qualifications:

*Experience in online advertising at a major media agency or publisher
*E-mail and chat support experience
*Pre-sales experience; able to deliver product value proposition
*Experience working in and with a global organization
*Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.


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