Collections Advisor - Financial Services - Birmingham

Undisclosed Company
Birmingham, West Midlands
£8 - £68 per hour
09 Nov 2016
07 Dec 2016
Manpower UK
Job Type
We have a great Opportunity for a Collections Advisor to work for our financial service client based in Birmingham.

This Role is offering a £8.69 per hour on a 35 hour per week contract with a fully flexible shift pattern rotational between Monday to Friday 8 AM to 8 PM and Saturdays 9 AM to 5 PM.

This is a 12 month TEMPORARY Contract.

As a Collections Advisor, your main responsibilities will be to:

* Manage inbound calls to help manage customer enquiries regarding late or non payment
* Make sure you deliver a high level of customer service by employing active listening and good questioning skills
* Provide and agree manageable solutions for the customer
* Meet compliance and quality standards

The ideal candidate will:

* Have experience in either over the phone or face to face customer service
* Be PC literate with good literacy and numeracy skills
* Have the ability to communicate clearly and concisely
* Have a strong sense of accountability
* Have a passion for delivering first class customer experience

The successful candidate will receive full training, 33 holidays per year on a pro rata basis and exposure to the working dynamics of a leading financial services organisation which can offer many other career opportunities.

If you believe that this is the job for you, please Apply below. You can also contact me directly via luke.lyons @manpower or 01895 205 349.