Excellent Communic. skills? Product Support Analyst required
Time to shine!
Ideal candidates will be comfortable understanding social media campaigns and triaging bugs and, have an appetite for research and gathering data insights and the ability to use that to resolve product support / technical issues. This position requires a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical & technical problem-solving abilities, and keen eyes for operational inefficiencies.
*BA/BS degree or equivalent experience preferably in IT
*1 to 3 years working in a customer service/technical product support environment
*Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
*Demonstrated capability to create world-class customer experiences with each and every interaction
*Exceptional skills in English (Witten & Oral)
*Must have exceptional grammar and typing accuracy skills - experience with business communication
*Client focused and solutions oriented; Good problem solving and analytical skills
*Ability to comprehend and analyze client situations and apply the right solution
*Ability to collaborate and work effectively on a team
*Self-learner interested in both the how and the why
*Ability to educate customers on policy and product questions
*Ability to prioritize effectively according to changing circumstances and manage multiple tickets while maintaining strict attention to detail
*Ability to follow processes without being blinkered by them
Success in this position requires exceptional technical customer support/service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. This team is expected to provide coverage in shifts (currently from 8am - 8pm) for all 7 days in a week. Accordingly the associate must be willing to work over weekends as well as flexible for the late afternoon shift as per the shift planning roster (on a rotational basis)
Manpower is part of ManpowerGroup - the world's workforce expert, which connects more than 600,000 people to work every day and helps more than 400,000 clients worldwide. With 3,100 offices in 80 countries worldwide, ManpowerGroup offers the full spectrum of workforce solutions needed to address the complex recruitment challenges that exist today.