SHIFT - Customer Service Agent - 2pm to 2am - Permanent role

Location
Dublin
Salary
EUR21000 - EUR22500 per annum + + Premium Shift Bonus
Posted
14 Nov 2016
Closes
05 Dec 2016
Ref
Shift
Contact
Paula Domingues Rocha
Job Type
Permanent
Hours
Full-time
SHIFT WORK - Customer Service Agent


*** Do you have your OWN TRANSPORTATION? ***


Happy to work shifts? (from 2PM to 2AM - Monday to Friday, 9 hours shift, company located in Dublin 3)


Are you available to start in Nov 21st?


Looking for a Permanent role?


** If your answer was "yes" to those questions, then we have THE JOB for you! **


My client has been a tremendous success story globally over the last 20+ years.
It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

They are about to embark on a project with one of our clients - an instantly recognisable, global iconic brand - to open up a multilingual Customer Support and Content Review Centre.

The focus of the role will be to:

* Assist customers over the phone while providing a delightful customer experience.
* Process and raise required requests/transactions and make sound decisions related to customer requirements.
* Follow all compliance and security measures relating to client data.
* Take action on process transactions and handle the same with proper research.
* Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
* Adhere to process norms and structure.

We are looking for 11 candidates, graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.
Fresh graduates will also be considered.

Key success factors in this position are adaptability and flexibility, good communication skills, an ability to make independent judgement and a problem-solving nature.
We offer interesting work onsite a globally admired technology company, an attractive compensation package, valuable training and career progression opportunities across the globe.

We are arranging interviews immediately, apply now!