Technical Support Specialist role in Dublin! Nordic team!

EUR25000 - EUR27000 per annum
15 Nov 2016
13 Dec 2016
Gisele Graciutti
Job Type
Our client is an American provider of global eCommerce solutions, shipping and mailing products, location intelligence, customer engagement and customer information management solutions.The company has approximately 16,100 employees worldwide.


As a Technical Support Specialist, you'll join the Technical Support team based in Dublin City Centre and report to the Operation Manager.
You will have broad range of collaboration with external customer; internal departments and Business Partners, this will mainly be by telephone and e-mail.

You will be responsible for:

* Delivering excellent Technical Support to internal and external Clients.
* Developing and learning new skills linked to improving hardware, software, solutions and networking knowledge.
* Collaborating with key stakeholders in reviewing and building new processes with a purpose of driving and improving Client experience.


* Minimum of 1 years' experience providing (External) Client helpdesk telephone support
* Strong written and verbal communication skills are essential
* Ability to work to tight deadlines and stretch targets
* Problem solving skills are required ability to analyse and assess the options fully
* Must be able to demonstrate technical competence and confidence
* Networking accreditation preferred (Proxy, Domain, Firewall)
* Fluency in any of the Nordic languages (Danish/Norwegian/Swedish) in addition to English is required for this role.

Excellent benefits package + relocation support

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