Nordic Billing Customer Service required in Ireland

Location
Dublin
Salary
EUR25000 - EUR27000 per annum
Posted
16 Nov 2016
Closes
14 Dec 2016
Ref
CSJJNOJJP
Contact
Juliana Barcelos
Job Type
Permanent
Hours
Full-time
You will be one of the first employees here in Dublin - Excellent location!

Our client are a global technology company, they are relocating their offices to Dublin and are building an exciting team of highly qualified Customer Service Executives to support the Nordic customers.
Customer Service - Fluent Swedish or Danish or Norwegian + English

The role will involve the below key accountabilities:
* Constantly strive for customer satisfaction, quality targets and service levels. Deal with high level customer complaints or issues and those requiring escalation.
* Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase PB revenue.
* Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve profitability
* Improve knowledge of outsourced business partner, to deliver enhanced SLA's

Qualifications
* People who thrive on making the customer, central to everything they do - ensuring a best in class customer service
* Excellent communication skills, both written and verbal, and a high level of numeracy
* PC literate in Microsoft applications
* Strong inter-personal skills
* Proven objection handling and decision making skills
* A genuine customer focus and desire to work with people
* Demonstrable investigation, analytical and customer resolution experience
* Fluency in any of the Nordic languages (Danish/Norwegian/Swedish) in addition to English is required for this role.

This is the opportunity are you looking for? Talk to me!

About us:

Manpower is part of ManpowerGroup - the world's workforce expert, which connects more than 600,000 people to work every day and helps more than 400,000 clients worldwide. With 3,100 offices in 80 countries worldwide, ManpowerGroup offers the full spectrum of workforce solutions needed to address the complex recruitment challenges that exist today.

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