Customer Services Representatives

Recruiter
Undisclosed Company
Location
Leeds, West Yorkshire
Salary
£16300 - £17300 per annum + bonus
Posted
16 Nov 2016
Closes
30 Nov 2016
Ref
YK0880
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Customer Service Representative - Full time 37.5 hours per week. Leeds
Starting Salary - £16,300 pa

Start date 5th December 2016

7 month Fixed Term Contract
(There may be opportunities for permanent positions after this time, dependent on business requirements and your performance)

We need friendly, professional people to help our customers. What is important is that you are passionate about helping our customers in different ways. It might be to help our customers use our website and apps themselves. You may help a customer over the phone, or respond to a query in real time using web chat. We will help you develop in your role offering training and upskilling opportunities. What matters is that we always put customers first. After all, they trust us with their future.

Training
For the first four weeks you will be given comprehensive training to give you the knowledge and expertise you need to deliver a high standard of customer service and understand our products and services. Hours during training period are 08.30 - 16.30 Monday to Friday and you must be available for the full 4 weeks.

After training you will join the Customer Services Academy on your shift patterns, where you will start your role helping our customers to help themselves. You have the full support of coaches and team managers to advise and help you with any queries or questions.

Hours of work
Working hours are 37.5 hours a week over 5 days. This includes shifts from Monday - Friday between 7.30am and 9,00pm and Saturday between 9.00am - 3.00pm.you'll work no more than one Saturday a month.

Shift pattern are released five weeks in advance to give you plenty of time to plan around them.


What's in it for you?
Let's get down to the money. Our starting salary is £16,300 plus a six-monthly performance related bonus. This is for the entry position in customer services. As you develop your knowledge and skill, and can undertake additional training to learn UK dealing skills. This is a great opportunity to develop your knowledge and increase your salary to around £17,600. This usually takes about 6 months if you are doing well and are assessed to be competent in role. Then after an additional 12 months, if you are ready, there may be opportunities to support our customers with international dealing. The salary for this skill set is around £20,000 for full time hours. You can also take professional qualifications, once you are up to speed with things.

There's a host of other benefits too, 4x annual life assurance, pensions and flexible benefits package such as discounted private healthcare, childcare vouchers, share-incentive scheme, cycle to work scheme and holidays buy and sell.

For further details please apply online with your most up to date CV and we will be in touch to discuss. You MUST be available for interview on 14th November from 9am - 12pm.