Customer Service Office - Telephone based

Location
Southend-On-Sea, Essex
Salary
£8.93 per hour
Posted
16 Nov 2016
Closes
30 Nov 2016
Ref
FG4991
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time
Are you available to start on the 28th November 2016?

Our client is one of the largest banks in the UK, their vision is to become the UK's most helpful and sustainable bank and you will be key to achieving this. So we place a high priority on recruiting the best talent with the right skills, experiences and behaviours.

As part of the Chargebacks team you will be required to respond to all inbound calls in a professional and effective way. Calls will relate to retailer disputes on debit/credit cards, as first point of contact you will need to invesigate to determine if there is chargeback required. Working under the guidelines to determine if an immediate refund is necessary. Talk the customer through the next steps and confirm what action will be taken. Alongside this you will deal with calls that relate to potential online fraud, investigate as first point of contact and update systems with outcomes.


If you are driven to go above and beyond what's expected, always professional in your work, and can engage with customers using your strong communication skills, we would be interested in hearing from you.
Ideally, you already have some solid Customer Service experience within any industry. Good IT skills and a clear and concise telephone voice are essential for this role. Previous call centre experience would be advantageous.

This position is a temporary role, but you will be required for at least 1 year, ongoing, therefore not suitable if you are looking for very short term work
My client offers a fantastic training programme with ongoing support and development.
You'll be required to work 35 hours a weeks, the hours will be during Monday to Sunday 8am-8pm (one day on the weekend essential)

Please send your CV in the first instance via the apply now option.

Due to the large number of responses we receive, if you do not hear from us within 7 days of your application then you may assume you have been unsuccessful on this occasion. Thank you for taking the time to contact Manpower UK.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer.