Customer Service Admin- Bereavements Team- CHATHAM

Recruiter
Undisclosed Company
Location
Chatham, Kent
Salary
£8.24 per hour
Posted
17 Nov 2016
Closes
01 Dec 2016
Ref
123
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
We are currently seeking support for our Bereavements team in Chatham at £8.24 per hour, Overtime will be paid at an inflated rate, please see below for more information;

This will be a yearlong/ongoing contract as permanent vacancies are only available based on the businesses need so these positions are unfortunately not guaranteed, the contact centre is open from 8am - 8pm and hours will be based around these times on a rotational shift pattern with the occasional Saturday .

The role will entail taking inbound calls from customers who have had family or friends pass away and now need to close the accounts with RBS, there are various reasons calls will come through with different outcomes but the people that are desired would be empathetic, good listeners and understanding of the difficulty's people face during this time and to be able to be communicate clearly and effectively.

Desired:
Looking for flexibility, available to meet the business's needs
Empathetic - Understanding
Customer service focused,
Able to handle distressed customers
IT Literate

We are ideally looking to invite successful candidates to an assessment day on Monday 21st November

For more information please contact me at Vienna.Brooks @ Manpower .co .uk or alternatively I can be reached on 01895 205 493