Technical Delivery Consultant

Undisclosed Company
Lancashire, Skelmersdale
£28076 per annum + Benefits & OT
17 Nov 2016
01 Dec 2016
Job Type
Manpower are currently recruiting for a Technical Delivery Consultant to join their Client - an on-site delivery specialist for multi-vendor products and services. The successful candidate will be technically competent, possess excellent written and face to face communication skills and be willing to collaborate with the wider IT support teams.

The right candidate will feel equally at home working on local incidents and issues, managing Client communications and supporting the wider organisation. The candidate will be required to work 37.5hrs per week and will be required to be on call 1:2 for the Skelmersdale and Manchester site's which will be claimed on a monthly basis via the overtime process.

Based in Skelmersdale, you will be supporting a customer who sets high standards for themselves and expects the same standards of their support provider. There will at times be a need to travel to Manchester based on the needs/requirements of the business.

There will be occasions where the candidate will need to go to the Manchester site to provide cover.

A key part of the role is to support the client Account team in pre-sales and post-sales initiatives and assist their secure new business opportunities, improve existing service and efficiencies. This will require relationship building skills that helps move from a transactional relationship to a closer long-term relationship with our client's customer.

Responsibilities will include:

*Operational expertise in relation to Site IT Operations, Infrastructure, Applications, Services and related services at the customer location in line with the client and customer current best approach, leveraging global standards for installations and configurations and advocates the use of their approved globally standard tools.
*Provide local site IT knowledge driven input into the specified service scope, monitors service delivery performance and compliance with high focus on quality, standards, operational and excellence and delivery on time, right first time.
*The ability to communicate across a broad span of organisational levels is essential, as is the ability to adjust style to circumstance and audience. Must maintain a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying needs and ensuring that they are met.
*Demonstrates skills and techniques which are in line with the Information Technology Infrastructure Library (ITIL) and is able to represent the local business and the global operational functions in areas such as install/DE install, change, incident, problem management and to be able to communicate business related issues and impacts in when such situations arise.
*Monitor IT operational performance and work on corrective action plans (if needed).
*Balance internal needs with our client's customer's and/or internal businesses/end user's needs within defined parameters.
*Provide software service, presales, and post-sales or service delivery support. For Mission Critical projects, provide proactive and some reactive services. Mentor /Coach new hires on work process and procedures.
*Prevent unplanned outages or data loss by proactively escalating issues.
*Relationship building skills that help move from transactional relationship to long-term relationship activities with the customer.
*Ability to perform while under extremely high pressure situations.
*Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation.
*Demonstrate ability to maintain an account's environment through proper application of onsite proactively delivered services.
*Perform PC Break fix, software builds and migrations
*Perform intelligent hands and eyes activities as in other locations.
*Apply own experience to the customer environment demonstrating leadership expertise to solve simple and complex business IT operational issues

The successful applicant must own:

*Experience of working in a customer-facing IT support environment
*Be able to demonstrate experience of software break/fix for PC's and Laptops, troubleshooting Microsoft Operating Systems, Office suite and other mainstream software
*Troubleshooting network connectivity problems on PC's and printers
*Proven track record of customer-facing desk side software support
*Experience of training and coaching users how to use their IT hardware and software
*ITIL Foundation (Minimum)
*Full driving licence and own vehicle

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