Customer Service Representative

Recruiter
Location
Tyne and Wear, Sunderland
Salary
£7.59 per hour
Posted
17 Nov 2016
Closes
01 Dec 2016
Ref
SU0512
Contact
Manpower UK
Job Type
Permanent
Hours
Full-time
Manpower are currently recruiting for a number of Customer Service Representative's for our client - an expanding contact centre based in Sunderland. This client is a market leader within the insurance industry and you could be working on behalf of some very well-known brands within this sector.

Currently we have start dates available for 12th December with future intakes in the New Year.

The contact centre is in operation 7 days a week between the following hours: Monday - Friday 8AM until 10PM, Saturday 8AM until 6PM, Sunday 9AM until 5PM therefore applicants must be flexible to work shifts between these hours.

Current shift pattern available: 37.5 hours per week, working 1 in 2 Saturdays, 1 in 4 Sundays

As a Customer Service Representative you will be the first point of contact for Customers contacting the business therefore your primary focus will be on the needs of our customers. The main duties of a Customer Service Representative will involve:

- Handling all incoming calls from potential customers,
- Checking customer details and processing quotes ensuring accurate information,
- Working towards targets including Customer Satisfaction and Next Call Avoidance,
- Adhering to all regulatory requirements, for example the Financial Conduct Authority's rules and principles, Data Protection Act and Money
Laundering regulations.


People really are the focus of our client's business and we are offering an excellent benefits package. In addition to your basic salary you will receive:

-Free fruit on-site
-Free breakfast when working on weekends
-Subsidised canteen

Once on a permanent contract with this employer there will be the opportunity for:

- At Desk massages
- Entering a Monthly draw in which you could win items such as iPad, holiday days/vouchers
- Family fun days
- Annual Ball Invitation

For Customer Service Representatives with ambition and the right skill set there is the opportunity for career progression as well as the chance to earn extra money by not only working overtime but also completing your training to become a fully-skilled Customer Service Representative and there are extra incentives based around your Customer Satisfaction Results.

Our ideal candidate will have previous experience of working within a customer focused environment. You will be able to pass a criminal background check and
financial background check as well as be flexible for shift work during opening hours.

Interested? Apply here today!