Customer Care Administrator - Epping..

Recruiter
Undisclosed Company
Location
Essex, Epping
Salary
£14000 - £16000 per annum
Posted
17 Nov 2016
Closes
01 Dec 2016
Ref
179
Contact
Manpower UK
Job Type
Contract
Hours
Full-time
General description
Responsible for handling all correspondence received from debtors and their representatives. Ensuring that all correspondence is dealt with quickly and efficiently.
Core duties and responsibilities
*Ensuring all correspondence received is prioritised and triaged accurately - both e-mail and white mail
*Ensuring details of all complaints are passed to the Complaints dept. quickly and efficiently.
*Providing written responses to correspondence received within agreed timescales.
*Ensuring the in house system is fully updated with details of correspondence received and the appropriate response
*Ensure Enforcement Agents are advised of correspondence received/to return the warrant.
*Ensuring all warrants are returned to the client on the Columbus system when the appropriate documentation has been received.
*Liaising directly with other internal departments to ensure that the correct client procedures are adhered to.
*Deal with telephone calls/queries from other departments regarding correspondence received in a timely efficient and polite manner.
*Ensuring compliance with all current and future legislation as detailed in company training manuals and all internal company policies and procedures
*Archiving and Filing.
Other duties and responsibilities
Such duties as directed by a manager as may be required from time to time

Knowledge and skills: essential
*Microsoft Office including Word, Excel & Outlook.
*Communication skills - verbal, written and visual.
*Data interpretation.
*Mailing.
*Attention to detail

Knowledge and skills: desirable
Experience of using databases
Knowledge of the civil enforcement process

Qualifications: desirable
Good level of general education including GCSE's in Math's and English (grades A-C).
Experience: essential
Experience in dealing with written correspondence
Attention to detail
Ability to excel under pressure and when working to frequent tight deadlines.
Data interpretation
Mailing

Additional factors
Ability to work in a nondiscriminatory manner, in accordance with the Company's Equal Opportunities Policy