Customer Service Adviser

Recruiter
Undisclosed Company
Location
Renfrewshire, Erskine
Salary
£18000 - £20000 per annum
Posted
17 Nov 2016
Closes
01 Dec 2016
Ref
DD/652/049
Contact
Manpower UK
Sector
IT
Job Type
Permanent
Hours
Full-time
Working with the existing Delivery Team, we are recruiting for a Customer Support Administrator for our client in Erskine.

We are seeking graduate calibre individuals for order process activities and who additionally provide the liaison between internal and external customers.

A Customer Support Administrator (CSA) process customer orders and coordinates with the production team through to the delivery to the customer. The CSA will also coordinate the return of rental equipment and ensure the factory receives the material into the system. Communication by the CSA with end customers, logistics partners & internal teams is a significant part of this role. The CSA also carries out post-processing actions including reconciliation & invoicing.

The ideal candidate will be educated to degree level or have 3-5 years experience in a Sales Support role, IT, or Finance industries but working within a lease returns/ reconciliations environment. You will also have good analytic and reporting skills are essential together with a high level of written and oral communication skills. You should also possess excellent organisational and time management skills and the ability to liaise with external and internal customers. A high level of work accuracy and attention to detail is required with a good telephone manner and a willingness to get the job done. IT industry/product experience would be beneficial together with advanced MS Office skills i.e. Excel, Access and Outlook.

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